Acromobile | Customer Service Features

Customer Service Features

Tools designed to deliver complete customer satisfaction.

  • Customer Support
  • Enquiries
  • Field Service
  • My Account
  • Workflow
  • QR & Barcodes

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ACROMOBILE CUSTOMER SERVICE

Tools designed to deliver complete customer satisfaction.

CUSTOMER SUPPORT
Enhance customer loyalty by addressing their needs with immediate and intimate customer support.
  • Search knowledge base for relevant information
  • Archive case studies for easy browsing
ENQUIRIES
Ask and you shall receive. Whether it is addressing questions or generating leads, you can customise this feature to best suit your business model.
  • Enable users to submit issues questions and issues and leads
  • Easy access to sales platforms and the sites of different partners
  • Intelligent routing ensures users are directed to where they need to be
FIELD SERVICE
Enhance productivity of field service professionals by providing them with tools to capture data in real-time.
  • Shorten customer response time by obtaining customer status in real-time
  • Update customer information and requests on-the-go
  • Know your customers’ social profiles to resolve cases effectively
MY ACCOUNT
Provide customers access to personal account information anytime, anywhere.
  • Create virtual ID cards
  • View purchase history
  • Track loyalty points
  • Integrate with an enterprise system to transfer user's information into your app
WORKFLOW
Establish a seamless interaction between your business and your customers through customization and automation of tasks.
  • Approvals
  • Automated notifications
  • Track loyalty points
  • Automated task assignment